This Privacy Policy ("Policy") describes how jil9 ("jil9," "we," "us," or "our") collects, processes, stores, uses, and protects personal information provided by or relating to users ("Player," "you," or "your") of the online gaming platform available at jil9.vip and all associated subdomains, mobile interfaces, and related services (collectively, the "Platform").
jil9 is committed to protecting the privacy and personal data of Filipino players and all other individuals whose information we process. This Policy has been prepared in accordance with the requirements of the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines ("NPC").
By registering an account on jil9 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, the personal information controller responsible for your data is jil9, operating the Platform at jil9.vip.
jil9 has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with applicable data protection legislation and for handling data subject requests and complaints. You may contact the DPO through the support channels described in Section 14 of this Policy.
jil9 collects personal data through multiple channels, including account registration, ongoing account activity, payment transactions, customer support interactions, and automated technical means. The categories of personal data we collect include the following:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address | Registration form |
| Financial Data | GCash number, bank account details (BDO, BPI, Metrobank), transaction history | Deposit & withdrawal processing |
| Account Activity Data | Game history, betting records, bonus usage, session duration | Automated platform logging |
| Technical Data | IP address, device type, browser, operating system, cookies | Automatic collection on Platform access |
| Communication Data | Live chat transcripts, support ticket content, emails | Customer support interactions |
| Verification Data | Government ID scans, selfie photos, address proof | KYC and age verification process |
jil9 does not collect sensitive personal information — as defined under Section 3(l) of the Data Privacy Act of 2012 — unless strictly required for age verification, identity confirmation, or anti-money laundering compliance purposes, and only with your explicit consent where required by law.
jil9 processes your personal data for the following specific, declared, and legitimate purposes:
- Account creation and management — to register your account, verify your identity and age, and maintain your account throughout the customer relationship.
- Service delivery — to provide access to all Platform features including games, the jil9 wallet, loyalty programme, promotions, and customer support.
- Payment processing — to process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and Instapay, and to maintain transaction records in compliance with Philippine financial regulations.
- Security and fraud prevention — to detect and investigate suspicious account activity, unauthorized access attempts, and fraudulent transactions.
- Regulatory compliance — to comply with applicable Philippine law, including anti-money laundering obligations, age verification requirements, and reporting duties to relevant regulatory authorities.
- Responsible gaming — to monitor gameplay patterns for indicators of problem gambling behavior and to administer self-exclusion and deposit limit requests.
- Communications — to send account notifications, transaction confirmations, security alerts, and, where you have consented, promotional communications about jil9 offers.
- Platform improvement — to analyze aggregated, anonymized usage data to improve Platform performance, user experience, and game library selection.
- Dispute resolution — to maintain records necessary to investigate and resolve player disputes and complaints.
jil9 will not process your personal data for any purpose incompatible with the purposes listed above without obtaining your prior consent.
Under the Data Privacy Act of 2012, jil9 relies on the following legal bases for processing your personal data:
- Contractual necessity — processing required to perform our obligations under the Terms & Conditions you accepted at registration, including account management and payment processing.
- Compliance with a legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering regulations, tax reporting, and PAGCOR-related compliance requirements.
- Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where such interests are not overridden by your fundamental rights.
- Consent — processing for optional communications and marketing, where you have provided clear, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
jil9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients only to the extent strictly necessary for the purposes described in Section 4:
- Payment service providers — GCash, PayMaya, BDO, BPI, Metrobank, and Instapay, for the purpose of processing your financial transactions. These providers process your data under their own privacy policies and applicable Philippine financial regulations.
- Game software providers — licensed game providers who supply the slots, live dealer, and other game content available on the jil9 Platform, to the extent necessary for game functionality and RNG certification auditing.
- Identity verification services — third-party KYC providers engaged to verify the identity and age of players during account registration and upon request.
- Regulatory and law enforcement authorities — government bodies, law enforcement agencies, and regulatory authorities in the Philippines where disclosure is required by law, court order, or lawful regulatory direction.
- Professional advisers — lawyers, auditors, and accountants under strict confidentiality obligations, to the extent necessary for the provision of their professional services to jil9.
All third parties with whom jil9 shares personal data are required to process such data in compliance with applicable Philippine data protection law and to implement appropriate technical and organizational security measures.
jil9 uses cookies and similar tracking technologies (including local storage and session identifiers) to operate and improve the Platform. Cookies are small text files stored on your device when you access the Platform.
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential | Login session management, security tokens, and basic Platform functionality | Yes |
| Functional | Language preferences, game lobby layout preferences, bet history display | Optional |
| Analytics | Aggregated, anonymized data on Platform usage to improve performance and game selection | Optional |
| Security | Fraud detection, suspicious login pattern identification, and CSRF protection | Yes |
You may configure your browser settings to refuse cookies or to alert you when cookies are being set. Please be aware that disabling essential cookies will prevent you from logging in to and using core features of the jil9 Platform.
jil9 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable Philippine law.
- Account and identity data — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
- Transaction and financial data — retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations.
- Game activity and betting records — retained for a minimum of two (2) years to support dispute resolution and responsible gaming monitoring.
- Customer support communications — retained for two (2) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
- Marketing consent records — retained for three (3) years from the date of consent or withdrawal of consent, as evidence of compliance.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be linked to an identifiable individual.
jil9 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the jil9 Platform — the same standard used by major Philippine banks and government digital services.
- Encryption at rest for sensitive personal data, including identity documents and financial account details, stored on jil9 servers.
- Access controls limiting access to personal data to authorized jil9 personnel who require it for their designated role.
- Two-factor authentication (optional for players, mandatory for internal administrative systems) providing an additional authentication layer beyond passwords.
- Regular security assessments including penetration testing and vulnerability scans of the Platform infrastructure.
- Incident response procedures for detecting, containing, and reporting data security incidents in accordance with NPC breach notification requirements.
While jil9 takes all reasonable measures to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for immediately notifying jil9 of any suspected unauthorized account access.
Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data that jil9 holds about you. To exercise any of these rights, please contact jil9 through the channels described in Section 14. jil9 will respond to verified requests within thirty (30) days of receipt.
You have the right to request a copy of the personal data jil9 holds about you, along with information about how it is being processed.
You have the right to request correction of inaccurate or incomplete personal data held about you. For basic account details, you may update them directly in your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jil9's legal retention obligations. Note that data subject to statutory retention periods cannot be deleted until those periods expire.
You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on jil9's legitimate interests. Objections to essential account and legal compliance processing may not be granted.
You have the right to receive a copy of the personal data you provided to jil9 in a structured, commonly used, machine-readable format, and to request its transfer to another data controller where technically feasible.
If you believe jil9 has processed your personal data in violation of applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. jil9 encourages you to contact us first so we can address your concern directly.
The jil9 Platform is strictly for persons aged 21 years and older in accordance with Philippine online gambling regulations. jil9 does not knowingly collect personal data from individuals under the age of 21.
If jil9 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, the data will be deleted, and the associated balance will be forfeited. Parents and guardians are encouraged to use parental control software to prevent underage access to the Platform.
Some of jil9's service providers — including game software suppliers and technical infrastructure providers — may process personal data outside of the Philippines. Where such cross-border transfers occur, jil9 ensures that adequate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows.
Safeguards employed include contractual clauses requiring overseas recipients to apply data protection standards equivalent to those required under Philippine law, and where available, transfers to jurisdictions recognized as providing an adequate level of data protection.
jil9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Any updated Policy will be published on this page with a revised effective date. For material changes, jil9 will provide advance notice to registered players via email or SMS where technically feasible.
Your continued use of the jil9 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue your use of the Platform and request account closure.
For any questions about this Privacy Policy, to exercise your data rights under the Data Privacy Act of 2012, or to submit a complaint, please contact jil9 through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly inside the jil9 Platform. This is the fastest way to reach the support team for most inquiries.
- Email: [email protected] — for data subject access requests, rectification requests, and formal privacy complaints. Include "Privacy Request" in the subject line.
jil9 will acknowledge receipt of data subject requests within five (5) business days and will aim to respond substantively within thirty (30) days. Complex requests may require additional time, in which case jil9 will notify you of the expected timeline.